SERVICE LEVEL AGREEMENT (SLA) • GUARANTEED TESTING TIMELINES

Turnaround Times & Rush Service

Predictable, guaranteed analytical schedules from physical sample reception at Hong Kong Science Park to Certificate of Analysis publication.

⏱️
STANDARD WORKFLOW

3 – 5 Business Days

Comprehensive multi-step testing scheduled within standard laboratory queue sequence upon intake verification.

  • ✓ Complete double-blind accessioning & aliquoting
  • ✓ Reverse-Phase HPLC-DAD baseline separation
  • ✓ High-resolution Orbitrap mass spectrometry confirmation
  • ✓ Dual senior chemist peer review and sign-off
  • ✓ Included automatically with all standard testing fees
EXPRESS PRIORITY QUEUE

24 – 48 Hours Guaranteed

Accelerates your specimen immediately to a dedicated express UHPLC / Orbitrap HRMS instrument channel upon reception.

  • ⚡ Immediate priority intake upon courier arrival
  • ⚡ Dedicated express instrument batch slot
  • ⚡ Continuous overnight chromatographic run schedule
  • ⚡ Expedited chemist review & priority COA issuance
  • ⚡ +50% fee surcharge applied at intake

What Happens During the 3–5 Day Standard Workflow

How your specimen progresses through our ISO 17025 accredited analytical facility at Hong Kong Science Park.

Day 01

Reception, Intake Inspection & Blind Accessioning

Specimen envelope received at Building 2A reception desk. Package inspected for physical seal integrity. Automated 10-digit accession number generated; manufacturer labels masked to enforce blind testing integrity.

Day 02

Volumetric Reconstitution & Sequence Queueing

Chemist dissolves precise micro-aliquots in Optima LC/MS grade mobile phase. Reconstitution blanks, system suitability standards, and reference controls prepared for auto-sampler loading.

Day 03

UHPLC Chromatography & Orbitrap MS Acquisition

Automated gradient injection across temperature-controlled Agilent 1290 UHPLC columns and Thermo Orbitrap Exploris spectrometer. Real-time UV-DAD absorption curves and electrospray mass envelopes recorded.

Day 04

Chromatographic Peak Area Integration & Dual Sign-off

Quantitative integration of peaks, baseline correction, and LOD verification. Lead Chromatographer and QA Officer independently verify isotopic mass match and sign the Certificate of Analysis.

Day 05

Cryptographic Ledger Publication & Client Delivery

Certificate of Analysis (COA) is digitally fingerprinted, assigned an immutable serial number (e.g. ZBL-2026-XXXX), and published to the online registry. PDF report dispatched via encrypted link.

Turnaround Times by Analytical Service Panel

Analytical Testing PanelStandard Schedule24–48h Priority RushFee Structure
Quantitative HPLC Purity Assay3 – 5 Business Days⚡ 24 – 48 Hours$120 (Standard) • $180 (Rush)
LC-MS Molecular Identification3 – 5 Business Days⚡ 24 – 48 Hours$95 (Standard) • $142 (Rush)
Complete Peptide Panel (HPLC + MS + Net mg)3 – 5 Business Days⚡ 24 – 48 Hours$195 (Standard) • $292 (Rush)
Steroid & Raw API Screening (HPLC + GC-MS)3 – 5 Business Days⚡ 24 – 48 Hours$140 (Standard) • $210 (Rush)
Heavy Metals Panel (ICP-MS)4 – 6 Business Days⚡ 48 Hours$85 (Standard) • $128 (Rush)
Endotoxin LAL (Kinetic Chromogenic)3 – 5 Business Days⚡ 24 – 48 Hours$110 (Standard) • $165 (Rush)
USP <71> Microbial Sterility Culture14 Calendar DaysFixed 14d biological incubationIncluded in Sterility Panel

Select Priority Rush During Intake

Simply toggle the "Priority Rush Queue" checkbox on our online intake manifest builder. Your order will be flagged for immediate expedited processing the moment your parcel is scanned at Hong Kong Science Park reception.

For time-sensitive clinical emergency inquiries, call our direct intake desk: +852 2334 5581
Start Your Order

Sample Intake Portal

Configure test panels, choose turnaround speed, and generate your submission manifest.

Configure Intake Manifest → View Interactive Fee Calculator
CERTIFIED • BV
ISO/IEC 27001
Bureau Veritas UKAS
HOKLAS ACCREDITED
HKAS Lab #0842
Chemical & Testing Lab
HOKLAS / ISO
ISO 15189:2022
Medical Diagnostic Lab
INTERNATIONAL
ISO/IEC 17025
ILAC-MRA Competence